This is the first time that a crisis of this nature has hit our world.
Transactions and Spends on cabs, dining, travel, face to face shopping could get impacted, but may be replaced by spends on Digital Entertainment subscriptions, delivery services, e-Learning and online shopping.
Consumers likely to be more conscious of their health, well being and hygiene. Customer gratification through Lounge Access, Movie Tickets, Travel & Dining offers etc will become disused and reduce focus as people will refrain from social friendly categories. Consumer preferences is expected to shift towards e-commerce. Large F2F merchants are expected to launch their e-com platforms/partnerships like Zara, Bath and Body works etc
Consumers are getting comfortable transacting online, while Work from Home could become a new normal.